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Privacy Policy

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Introduction
Welcome to Steg and Rex. We are committed to protecting your privacy and ensuring your personal data is handled responsibly. This policy outlines the types of personal information we collect, how it is used, and the measures we take to protect your data.

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Who We Are
Steg and Rex is a UK-based company located at

Unit 40

The Oaks Business Park

Manston

Kent

CT12 5FD.

 

For any privacy-related inquiries, you can contact us via:

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Personal Data We Collect and Why We Collect It
We collect the following types of personal information to provide our services:

  • Names and Contact Details: For communication and service updates.

  • Addresses: For delivery and service provision.

  • Purchase or Account History: To manage customer accounts and provide guarantees.

  • Website User Information (including user journeys and cookie tracking): To improve user experience on our website and support marketing efforts.

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How We Use Your Data
Your information is used to:

  • Provide services and goods, including delivery.

  • Operate customer accounts and manage guarantees.

  • Send service updates or marketing communications (where consent is provided).

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Lawful Bases for Processing
We process your personal data based on:

  • Consent: You have given clear permission for us to process your personal data for a specific purpose.

  • Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

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Data Security
We are committed to ensuring your data is secure. We use a range of measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

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Sources of Personal Data
We collect personal data directly from individuals who interact with us through our services and website.

 

Sub-Processors and Third Parties
We use the following systems to manage personal data:

  • Wix: For managing the online shop and marketing emails.

  • 123-reg.co.uk: For managing email communications.

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We do not share your personal data with any other parties.

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Data Retention
We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. Once the data is no longer required for these purposes, it will be securely deleted or anonymised.

 

International Data Transfers

While Steg and Rex does not directly transfer personal data outside of the UK, some of our sub-processors, such as Wix, may process data in locations outside the UK. In such cases, we ensure that your personal data is protected by appropriate legal mechanisms, such as Standard Contractual Clauses (SCCs) and Adequecy Decisions (such as processing within the EU), which provide safeguards for international data transfers and ensure compliance with data protection laws.

 

Your Rights
Under UKGDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. If you wish to exercise these rights, please contact us at roar@stegandrex.co.uk.

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How to Complain to the ICO
If you have concerns about our information rights practices, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority set up to uphold information rights.

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Contacting Us
If you have any questions about this privacy policy or our treatment of your personal data, please contact us at roar@stegandrex.co.uk.

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Changes to This Policy
We may update this privacy policy from time to time. Any significant changes will be communicated via email or by posting the updated policy on our website.

 

Effective Date
This privacy policy is effective as of September 2024.

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